Private Payer Relations

New! Payer Feedback Form

This form is a tool designed to help members address issues with private insurance companies. This may include administrative issues, payment processing, claims adjudication, and contractual issues. The Payer Feedback Form is submitted online directly to AAN staff who will track issues and identify areas where greater payer advocacy is needed.

Payer Web Sites: Access Useful, Hard-to-find Information

• Aetna
• Cigna
• Humana
• UnitedHealthcare
• WellPoint

Tools to Help you Work with Payers

• AAN Payer Relations Toolkit (New! October, 2012) – Login Required
• AMA Toolkits
• AMA Tips for Negotiating Contracts (February 17, 2009)
• Available in the AAN Store: The Physician's Comprehensive Guide to Negotiating with Payers

Additional Resources

• AMA's Annual "Rating" of Health Insurers Released, Improvements found in First–pass Payment Accuracy
• Payment Policy Subcommittee Looks to Academy Sections for Expert Input (.pdf)
• American Medical Association (AMA) Private Sector Advocacy (PSA) Page
• Performing a Physician Practice Internal Billing Audit (.pdf)
• Preparing for an Health Insurer Retrospective Audit (.pdf)